Business Ethics: Chapter 9 Case Study Questions

1 Deceptive sales practices are of several types. A lie is a linguistic communication which the salesperson believes to be untrue and which the salesperson intentionally uses to deceive the customer. Deception is a non-linguistic action or omission that the salesperson intentionally uses to cause the customer to believe something false. Fraud is obtaining a benefit from a victim by lying or deception. A salesperson who fails to disclose information intentionally keeps a customer in the dark about information to which the customer is entitled. Which of the following is the best example of a Kantian consideration regarding deceptive sales tactics?

Customers with incorrect information will make bad decisions about what to buy.
Salespeople have an obligation to their customers not to allow them to make decisions based on false or misleading information.
If salespeople always deceived their customers whenever they wished, then the practice of consumer sales would cease to exist.
Even though the deceptions of salespeople sometimes make consumers better off financially, overall consumers will pay more for goods they do not want very much.

2 Which of the following is the best example of an informed-preference utilitarian consideration regarding deceptive sales tactics?

Even though the deceptions of salespeople sometimes make consumers better off financially, overall consumers will pay more for goods they do not want very much.
Customers with incorrect information will be worse off because they make bad decisions about what to buy.
A salesperson that lies to, deceives, or fails to inform properly a customer undermines their mutual relationship.
Sometimes, the deceptions of salespeople make consumers better off financially.

3 Which of the following is the best example of an economic utilitarian consideration regarding deceptive sales tactics?

Even though the deceptions of salespeople sometimes make consumers better off financially, overall consumers will pay more for goods they do not want very much.
Everyone will be better off if salespeople are honest.
Customers with incorrect information will make bad decisions about what to buy.
A salesperson that lies to, deceives, or fails to inform properly a customer undermines their mutual relationship.

4 Which of the following is the best example of a direct utilitarian consideration regarding deceptive sales tactics?

Even though the deceptions of salespeople sometimes make consumers better off financially, overall consumers will pay more for goods they do not want very much.
Customers with incorrect information will make bad decisions about what to buy.
Everyone will be better off if salespeople are honest.
Sometimes, the deceptions of salespeople make consumers better off financially.

5 Which of the following is the best example of an indirect utilitarian consideration regarding deceptive sales tactics?

Everyone will be better off if salespeople are honest.
Customers with incorrect information will make bad decisions about what to buy.
If all salespeople always deceived their customers whenever they wished, then the practice of consumer sales would cease to exist.
Even though the deceptions of salespeople sometimes make consumers better off financially, overall consumers will pay more for goods they do not want very much.

6 Which of the following is the best example of a virtue ethics consideration regarding deceptive sales tactics?

7 Which of the following is the best example of a care ethics consideration regarding deceptive sales tactics?

A salesperson who fails to disclose information to which the customer is entitled is sleazy.
Salespeople have an obligation to their customers not to allow them to make decisions based on false or misleading information.
Everyone will be better off if salespeople are honest.
A salesperson that lies to, deceives, or fails to inform properly a customer undermines their mutual relationship.

8 Which of the following is the best example of a general rights-based consideration regarding deceptive sales tactics?

A salesperson that lies to, deceives, or fails to inform properly a customer undermines their mutual relationship.
Sometimes, the deceptions of salespeople make consumers better off financially.
Salespeople have an obligation to their customers not to lead them to make decisions based on false or misleading information.
If all salespeople always deceived their customers whenever they wished, then the practice of consumer sales would cease to exist.

9 Which of the following is potentially relevant to whether someone is morally accountable for a decision and its outcome?

10 Which of the following is potentially relevant to whether someone is causally responsible for a decision and its outcome?

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